eBRIDGE Software Inc., the leader in Electronic Business Document Integration for small- to mid-sized businesses (SMBs), is a dynamic and entrepreneurial enterprise offering excellent growth opportunities. Our success is based on our employees who share a common commitment to the customer and work together in an active, rewarding environment. eBRIDGE has experienced leadership, excellent technology and product expertise, and strong relationships with a broad base of customers and partners.

• Web Development and maintenance of new and existing applications using PHP, ASP.NET and ADO.NET
• Work in conjunction with other intermediate developers to design and build software products
• Contribute ideas to product development decisions
• Code and test software products in the development stage
• Assist in the determination of product development estimates
• Co-ordinate with others to meet scheduled commitments

• A College diploma/University degree in Computer Science or Engineering
• A minimum of 5+ years software development experience
• Expert level knowledge of C++, C#, ASP.NET, ADO.NET, PHP
• Advanced knowledge of Web-based application development, including JavaScript, HTML, CSS, XML and SOAP/web services
• Strong COM and SQL knowledge and experience
• Expert level knowledge of Windows2K and up
• Btrieve/Pervasive SQL skill would be an asset
• Excellent interpersonal skills
• Ability to work both as a team player and alone in a fast-paced work environment

We have an opening for Inside Account Rep; Direct Sales Sr. & Jr. positions.

• Responds to customer enquiries on functionality and price.
• Develop and create relationships with non-client accounts through profiling and lead generation activities.
• Processes orders received by mail, telephone or through the web site.
• Makes outbound calls to existing clients to maintain relationship and follows up on assigned leads.
• Ensures customer satisfaction throughout the process.
• Enters and tracks leads and contacts in Sales Force. Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of tasks within the sales team as assigned some front reception duties for Junior position.

• Requires 2-5 years for Senior, 1-2 years for Junior, of inside technology sales experience.
• Excellent telephone and communication skills.
• Knowledge of computers, CRM software, eBusiness and software integration.
• Experience using standard sales concepts, practices, and procedures in a similar environment.

• High School Diploma with additional on the job training a minimum

As a member of the Professional Services group, the Implementation Consultant will provide implementation services and support to customers. The incumbent of this role reports to the Implementation Team Leader.

• Provide billable implementation and consulting services to eBRIDGE customers and partners
• Understand and document customers requirements to manage expectations and provide excellent customer service
• Assess customer technical readiness and plan software installation and configuration
• Provide analysis and hands on assistance in the installation and configuration of eBRIDGE products and EDI translators within a variety of platforms and applications, travel may be required
• Provide client training on operational procedures
• Work with other internal departments to resolve customer situations
• Provide documentation and status reporting as required

• A College diploma/University degree in Business or Computer Science or related field
• Excellent communication and interpersonal skills
• Minimum of 2 years experience with packaged application software in a WINDOWS environment, integration experience an asset
• Strong organizational and project management skills
• Accounting knowledge and/or experience with accounting applications
• Excellent analytical and problem solving skills with a strong sense of customer commitment
• Strong project management skills

eBRIDGE Software Inc., the leader in Electronic Business Document Integration for small- to mid-sized businesses (SMBs), is a dynamic and entrepreneurial enterprise offering excellent growth opportunities. Our success is based on our employees who share a common commitment to the customer and work together in an active, rewarding environment. eBRIDGE has experienced leadership, excellent technology and product expertise, and strong relationships with a broad base of customers and partners.

• Answering technical questions from internal and external clients via telephone or e-mail.
• Candidate will provide the initial point of contact for technical problems after installation and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
• Help Desk support may also include the setup, installation, and configuration of eBridge products and related software.
• Maintain an excellent response time to customer calls.
• Documenting the incident. Create a Ticket in the database for every case received and solve it wherever possible. If escalated, follow-up to ensure that the Ticket is closed within stipulated turn-around-time.
• Work with other internal departments to resolve customer situations
• Occasional after-hours support via RIM and cell phone.

• Diploma or Degree in computers or equivalent
• A minimum of one (1) year in a technical support role
• Accounting knowledge (scholastic or previous use of accounting software packages) is a definite asset
• Experience with EDI a definite asset
• Must possess a strong customer service focus
• Excellent interpersonal skills
• Exceptional ability to organize, prioritize, and multi-task in a busy environment
• Superior communication skills and a strong sense of customer commitment

In this position you will be responsible for reception, administration of customer software maintenance contracts and administration of sales through our online eShop. This position will report directly to the Controller and will include a benefit package and gym membership.

• Front desk reception and other administrative and general support duties (telephone, shipping, travel arrangements, office supplies, etc.)
• Database maintenance
• Processing of e-store products, sales, payments and shipping
• Processing of monthly software maintenance renewals

• 2 years or more in an administrative role
• Excellent telephone and communication skills
• Intermediate MS Office skills
• Strong ability to multitask and to be flexible
• Personable and hardworking
• Excellent interpersonal skills
• Business related internet skills (travel arrangements, Online customer management)
• Experience in Salesforce CRM and QuickBooks an asset

• College diploma or equivalent

The Data Integration Mapping Specialist is responsible for preparing all maps using the eBridge mapping tools of choice as required by our clients who utilize our ePortal for data processing. The data formats to be mapped to and from will include, but not be limited to, EDI, XML, CSV and Text.

• Map Writing new maps using GUI mapping tools such as Microsoft® BizTalk® Mapper & Altova® MapForce®
• Administrative setup for clients on the ePortal to establish Trading Partner Relationships
• Troubleshooting existing ePortal maps

• Accounting knowledge (scholastic or previous use of accounting software packages) is a definite asset
• Experience with EDI a definite asset
• Knowledge about XML data structures a definite asset
• Mapping experience a definite asset
• Excellent interpersonal skills
• Exceptional ability to organize, prioritize, and multi-task in a busy environment

• Diploma or Degree in computers or equivalent

• Build sales through outbound calling of the existing customer database
• Investigate and develop further sales opportunities from the customer databasee
• Contact customers for renewal of expired maintenance and support contracts
• Update customers with new eBRIDGE product information
• Assist customers with administrative issues, invoices, licences, etc
• Update customer information in Salesforce.com
• Support sales team with general sales administration
• Assist with marketing initiatives
• Survey customers

• Experience in customer account management
• Experience with Salesforce.com or other CRM software
• Excellent communication skills
• Proficient in MS Office applications

• College diploma or equivalent

The Customer Service Specialist is responsible for responding to client requests for new work that result from telephone, email and web contact. Additionally, maintain ongoing contact with existing clients to sell eBridge Maintenance Offerings.

Job Type: Full Time.

Responsibilities:

• Candidate will provide single point of contact for clients to request new work and renew/subscribe to eBridge Maintenance Offerings

Qualifications:

• Experience in a Sales/Marketing environment working with the public
• Excellent communication and interpersonal skills
• Excellent analytical and problem solving skills with a strong sense of customer commitment

The Junior Customer Support Specialist is responsible for providing clients with first level support for problems encountered in acquiring and using eBridge software and related products via the telephone and e-mail.

Job Type: Full Time.

Responsibilities:

• Candidate will provide the initial point of contact for customer to request new work, renew/subscribe to eBridge Maintenance Offerings and to log a Case with the Help Desk
• Responds to telephone calls and email requests for customer support
• Provides first level of support and escalating as appropriate
• Tracks and monitors the problem to ensure a timely resolution including documenting the incident, creating a Case for every issue received and solving it wherever possible. If escalated, follow-up to ensure that the Case is closed within stipulated turn-around-time.
• Provide administrative support to the Customer Service Representative
• Occasional after-hours support via Blackberry

Qualifications:

• A College diploma in Computer Science or related field. 1 year of work/co-op experience in related position is an asset, but not mandatory as this is an entry level position
• Excellent communication and interpersonal skills
• Excellent analytical and problem solving skills with a strong sense of customer commitment
• Exceptional ability to organize, prioritize, and multi-task in a busy environment
• DOS, MS SQL Server, working knowledge of MS Office Tools and software and basic programming and database skills

In this position you will be responsible for monthly financial reporting, year end reporting, payroll and bonus, benefits administration, cash flow administration, revenue recognition, multi-currency conversion and minimal AP. This position will report directly to the Controller and will include a competitive benefit package and a gym membership.

Job Type: Full Time.

• Five or more years work experience in all job functions
• Proficiency in QuickBooks, ADP, Online Banking, Internet, Salesforce CRM
• Senior Intermediate to Advanced MS Office Skills
• Strong ability to multitask, be flexible and stay focused under pressure
• Personable and with a high level of confidentiality
• Undergraduate degree and active enrolment in recognized accounting program preferred (CMA or CGA)

The Customer Order Desk Representative is responsible for providing clients with first level support for sales inquiries generated by marketing and to contact current customers for repeat business opportunities.

• Responds to customer enquiries on functionality and price.
• Processes orders received by mail, telephone or through the web site.
• Makes outbound calls to existing clients to maintain relationship and follows up on assigned leads.
• Ensures customer satisfaction throughout the process.
• Enters and tracks leads and contacts in Sales Force. Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of tasks within the sales team as assigned.

• Requires 2-5 years of experience in an order desk/customer service function or in a related area.
• Excellent telephone and communication skills.
• Knowledge of computers and CRM software.
• Experience using standard sales concepts, practices, and procedures in a similar environment.

• High School Diploma with additional on the job training a minimum.

As a member of the Professional Services group, the Junior Implementation Consultant will provide implementation services and support to customers. The incumbent of this role reports to the Implementation Team Leader.

• Provide billable implementation and consulting services to eBRIDGE customers and partners
• Understand project requirements to provide excellent customer service.
• Manage work tasks to deliver on time within the scope of the project requirements set out by the Project Manager.
• Work with other internal departments to resolve customer issues.
• Work with your delivery team to improve efficiencies in delivery and systems.
• Provide documentation and status reporting as required.

• Excellent knowledge in the use of Windows and Microsoft Office and related systems and a basic understanding of DOS commands and batch files.
• Excellent communication and interpersonal skills
• Strong organizational and project management skills
• Accounting knowledge and/or experience with accounting applications is an asset.
• Excellent analytical and problem solving skills with a strong sense of customer commitment.

• A College diploma/University degree in Business, Computer Science or related field

The Technical Support Specialist is responsible for providing clients with support for problems encountered using eBridge products via the telephone and e-mail.

• Answering technical questions from internal and external clients.
• Candidate will provide the initial point of contact for technical problems for troubleshooting, problem diagnosis, resolution or escalation.
• Help Desk support may also include setup, installation, and configuration of eBridge products and related software.
• Maintain an excellent response time to customer calls.
• Case documentation and follow-up within stipulated turn-around-time.
• Occasional after-hours support via RIM.

• A minimum of one (1) year in a technical support role.
• Accounting knowledge (scholastic or previous use of accounting software packages) is a definite asset.
• Experience with EDI a definite asset.
• Must possess a strong customer service focus.
• Excellent interpersonal skills.
• Exceptional ability to organize, prioritize, and multi-task in a busy environment.
• Superior communication skills.

• Diploma or Degree in computers or equivalent

In this position you will be responsible for reception. This position will report directly to the President and will include a benefit package and gym membership.

• Front desk reception and other administrative and general support duties (telephone, shipping, travel arrangements, office supplies, etc.)
• Administrative assistance to the president
• Opportunity for growth

• Administrative experience and asset
• Excellent telephone and communication skills
• Some MS Office skills
• Strong ability to multitask and to be flexible
• Personable and hardworking
• Business related internet skills (travel arrangements, Online customer management)

Provides management and leadership direction for the implementation of integration software and services to a wide array of small, medium and enterprise clients. This role requires the incumbent to have strategic and tactical awareness and experience implementing business to business integration services.

Job Type: Full Time.

• Manage the operation of the professional services group, including time keeping, scheduling, and budgeting to meet stated objectives.
• Develop a program management plan and determine actions necessary to achieve desired result.
• Direct all operations of the Professional Services Group within cost limitations and schedule, including staff, systems, logistics, and administration.
• Direct activities of assigned program staff. Prepare reviews for direct report and recommend appropriate compensation. Responsible for the continued training and mentoring of staff.
• Responsible for accurately measuring progress of department. Proactively identify and correct problems to avoid adverse affects to company.
• Escalate issues as deemed necessary to ensure a high level of satisfaction in customer base.
• Participate in the establishment of long-range goals and objectives of the Professional Services Team.
• Other duties as assigned and/or required.

• Must have 3-5 years experience working in a technical services role.
• Proven ability to plan, organize and develop schedules for complex tasks in support of organizational goals.
• Experience managing people, systems, budgets and schedules. Judgment required in establishing milestones and monitoring progress in sufficient time for corrective action to be taken.
• Excellent communication skills, both verbal and written required.
• Ability to travel as business requires.(minimal)

• College or University degree in related technical field.

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